Ku, Edward C.S.; Chen, Chun-Der - In: Journal of Air Transport Management 32 (2013) C, pp. 87-94
The goal of this research was to investigate how service process fit and facilitating conditions affect usage behavior of SSTs. In this study, we formulated a technology usage model from the perspective of the TAM and customer value, and we collected check-in kiosk usage samples from the Taiwan...