In this paper we develop the concept of distribution on automobile distribution. We consider the distribution as a neglected and fragmented sector of the automobile industries. We also analyzed the distribution from Great Britanie, SUA, Japan, France and West Europe.

Although most senior manager agree that customer service is important, they find it difficult to explain exactly what it is and does. However we have identified three facets of customer service: customer service as (1) an activity, (2) performance level and (3) management philosophy....