contemporary health and social care organizations. However, in day-to-day work settings, the shift toward client involvement is …-develop their conceptions of client involvement and search for practical ways in which to implement these in organizational service … processes. Design/methodology/approach The empirical case of this study was a developmental intervention, the client involvement …

We use minutes from 17,000 financial advisory sessions and corresponding client portfolio data to study how client … involvement affects advisor recommendations and portfolio outcomes. We find that advisors confronted with acquiescent clients …

We use minutes from 17,000 financial advisory sessions and corresponding client portfolio data to study how client … involvement affects advisor recommendations and portfolio outcomes. We find that advisors confronted with acquiescent clients …