Alshihre, Fawaz; Chinyio, Ezekiel; Nzekwe-Excel, Chinny; … - In: Built Environment Project and Asset Management 13 (2022) 3, pp. 341-358
of the attributes that underpin client satisfaction. For example, some contractors thought that using advanced … technologies was very important for client satisfaction, whereas some clients preferred the contractors to be honest with them … differing priorities of clients and contractors on client satisfaction provides an informed basis to make more concerted efforts …
