TRIF, Simona-Mihaela - In: Timisoara Journal of Economics 5 (2012) 18, pp. 253-271
This study investigates the impact of service quality and communication quality on relationship quality, as well as its … and communication quality are significantly related to relationship quality, and relationship quality and customer loyalty … communication quality is a better predictor of relationship quality then service quality. This paper reinforces the importance of …