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Search: subject:"Competence and warmth"
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Consumer behaviour
4
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4
Customer satisfaction
3
Kundenzufriedenheit
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Beziehungsmarketing
2
Competence
2
Customer service
2
Dienstleistungsqualität
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Kompetenz
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Kundenservice
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Relationship marketing
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Chatbots' self-recovery strategies
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Competence and warmth
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Competence and warmth perceptions
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Competition
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Competitive strategy
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Complimentary competitor content
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Consumer satisfaction
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Customers' willingness to use robots (CWTUR)
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Emotion
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Emotional self-recovery
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Endorsing competitor
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Informational self-Recovery
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Job performance
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Language
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Language style
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Leistungsmotivation
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Organizational behaviour
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Perceived competence and warmth
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Roboter
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Salespeople
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Chang, Qian
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Kim, Sara
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Leung, Fine F.
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Liu, Canmian
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Perez, Dikla
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Podkamien, Yael
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Stockheim, Inbal
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Tse, Caleb H.
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Journal of retailing and consumer services
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International journal of hospitality management
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Journal of marketing
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ECONIS (ZBW)
4
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Informational or emotional? : exploring the relative effects of chatbots’ self-recovery strategies on consumer satisfaction
Zhou, Cheng
;
Chang, Qian
- In:
Journal of retailing and consumer services
78
(
2024
),
pp. 1-24
Persistent link: https://www.econbiz.de/10015095228
Saved in:
2
Friend and foe : the impact of complimentary competitor content (CCC) on consumer response towards the endorsing competitor
Stockheim, Inbal
;
Perez, Dikla
;
Podkamien, Yael
- In:
Journal of retailing and consumer services
79
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015100798
Saved in:
3
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
4
Highlighting effort versus talent in service employee performance : customer attributions and responses
Leung, Fine F.
;
Kim, Sara
;
Tse, Caleb H.
- In:
Journal of marketing
84
(
2020
)
3
,
pp. 106-121
Persistent link: https://www.econbiz.de/10012214934
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