) taking a structured approach to competitive benchmarking, 3) creating a strategic pricing framework, 4) forecasting …, competitive benchmarking and strategic pricing. …

and controlling quality (competitive benchmarking, continuous monitoring of sources of defects, statistical quality … quality takes place at a moderate pace in the organization with the greatest focus being on competitive benchmarking, followed … continuous monitoring of sources of defects and then competitive benchmarking. Research limitations: The study was undertaken in …