Search Results - subject:"Complaining Behaviour"

Businesses beware : an empirical study on buyer behaviour on search and evaluation of products before and after purchase

Baskar, R.; Ganesh, B. - In: International journal of business and globalisation : IJBG 37 (2024) 3, pp. 297-308

Persistent link: https://www.econbiz.de/10015063952

Causes and consequences of consumer dissatisfaction with external attributions.

Velázquez, Beatriz Moliner; Blasco, María Fuentes - In: Cuadernos de Gestión 11 (2011) 01, pp. 37-58

This paper deals with the process of how consumer dissatisfaction is formed, both from a cognitive and an affective perspective, and also with how it translates into complaint behavior intentions. Our main objective is, on the one hand, to gain an insight into the effect that the disconfirmation...

Persistent link: https://www.econbiz.de/10009024001

Causas y consecuencias de la insatisfacción en consumidores con atribuciones externas

Fuentes Blasco, María; Moliner Velázquez, Beatriz - In: Cuadernos de Gestión (2011)

[ES] Este trabajo aborda el estudio de la formación de la insatisfacción, desde la perspectiva cognitiva y afectiva, y de sus consecuencias en forma de intenciones de comportamientos de queja. El objetivo es investigar la influencia directa e indirecta, a través de los afectos negativos, que...

Persistent link: https://www.econbiz.de/10011277761

Who matters most in services : detractors, passively satisfied or promoters?

Pandey, Shivendra Kumar - In: International journal of Indian culture and business … 13 (2016) 2, pp. 170-181

Persistent link: https://www.econbiz.de/10011665025

Who is talking, who is listening? : service recovery through online customer-to-customer interactions

Xu, Yingzi; Yap, Sheau-Fen; Hyde, Kenneth F. - In: Marketing intelligence & planning 34 (2016) 3, pp. 421-443

Persistent link: https://www.econbiz.de/10011571115

Do personality traits predict "complaining" consumers?

Ekinci, Yuksel; Calderon, Joana; Siala, Haytham - In: International journal of business environment : IJBE 8 (2016) 1, pp. 32-42

Persistent link: https://www.econbiz.de/10011590921

Customer e-complaining behaviours using social media

Balaji, M. S.; Jha, Subhash; Stafford, Marla Royne - In: The service industries journal 35 (2015) 11/12, pp. 633-654

Persistent link: https://www.econbiz.de/10011401814

A measure of consumer complaining behaviour in service industry : scale validation

Kaur, Prabhjot; Sharma, Sanjeev Kumar - In: Paradigm : the journal of Institute of Management Technology 19 (2015) 1, pp. 37-51

Persistent link: https://www.econbiz.de/10011761340

Customer complaining behaviour and its consequences in the credit card industry : an empirical investigation in the developing Indian economy

Pandey, Shivendra Kumar - In: International journal of Indian culture and business … 11 (2015) 1, pp. 112-127

Persistent link: https://www.econbiz.de/10011588349

Identifier et comprendre les consommateurs insatisfaits qui ont tendance à ne pas se plaindre

Guillard, Valérie; Butori, Raphaëlle - Université Paris-Dauphine (Paris IX) - 2008

While complaining behaviour has widely been studied in marketing, few studies exclusively focus on non-complaining … behaviour. The present communication studies a specific type of consumers: those who do not complain when dissatisfied. Three … studies were conducted on 380 students and non-students in order to both identify the psychological deterrents of complaining …

Persistent link: https://www.econbiz.de/10011072508