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~person:"Seidel, Wolfgang"
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Complaining behavior
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Complaint management
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Customer annoyance
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Customer dissatisfaction
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Service controlling
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Seidel, Wolfgang
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Discovering the “customer annoyance iceberg” through evidence controlling
Stauss, Bernd
;
Seidel, Wolfgang
- In:
Service Business
2
(
2008
)
1
,
pp. 33-45
Persistent link: https://www.econbiz.de/10008515392
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