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~isPartOf:"Cornell hospitality quarterly : CQ"
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Beschwerdemanagement
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Cornell hospitality quarterly : CQ
Journal of hospitality marketing & management
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The long-term impact of service failure and recovery
Norvell, Tim
;
Kumar, Piyush
;
Dass, Mayukh
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
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