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~source:"econis"
~person:"Mattila, Anna S."
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Mattila, Anna S.
Cho, Yoon C.
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Ro, Heejung
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Services marketing quarterly
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ECONIS (ZBW)
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Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
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