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~source:"econis"
~person:"Mattila, Anna S."
~person:"Paulssen, Marcel"
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Consumer behaviour
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Dienstleistungsqualität
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Mattila, Anna S.
Paulssen, Marcel
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International journal of quality & reliability management
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Services marketing quarterly
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ECONIS (ZBW)
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Experiencing defects : the moderating role of severity and warranty coverage on quality perceptions
Catenazzo, Giuseppe
;
Paulssen, Marcel
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2205-2221
Persistent link: https://www.econbiz.de/10014429666
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2
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
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