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~source:"econis"
~subject:"Assertiveness"
~subject:"Hospitality industry"
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Search: subject:"Complaining behavior"
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Assertiveness
Hospitality industry
Beschwerdemanagement
15
Complaint management
15
Dienstleistungsqualität
14
Service quality
14
Consumer behaviour
12
Konsumentenverhalten
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Customer satisfaction
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Kundenzufriedenheit
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Beziehungsmarketing
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Restaurant industry
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complaining behavior
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Complaining Behavior
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Complaining behavior
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service recovery
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Gastgewerbe
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Justice
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Virtualization
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consumer complaining behavior
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loyalty
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neglect
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noncomplainers
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service failure
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service quality
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Attitude toward complaining
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Huang, Zhuowei
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Miao, Li
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Sezgin, Selime
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Tosun, Petek
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Uray, Nimet
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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Consumer
complaining
behavior
in hospitality management
Tosun, Petek
;
Sezgin, Selime
;
Uray, Nimet
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10012821095
Saved in:
2
Illegitimate customer
complaining
behavior
in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
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