Purpose – The purpose of this paper is to provide insights and describe teleological approaches in the context of Supply Chain Management (SCM). Design/methodology/approach – A conceptual framework is outlined derived from complexity sciences to widen and enhance the exploration and...

Purpose – The purpose of this paper is to develop a better understanding about drivers of enterprise systems complexity (ESC), as well as its multi‐faceted conceptualization. Design/methodology/approach – Case studies were conducted among German Mittelstand companies by an international...

Purpose – The paper aims to analyse new management practices for addressing complexity, uncertainty and changes of today's business landscape. In this context it is critical to understand the role of intellectual capital and particularly what are the key competencies to be developed in order...

Purpose – This purpose of this paper is to take a critical look at a recent e‐business initiative (eCRM) undertaken by a global technology solutions organization. After significant time and money invested in the initiative, the project was cancelled. This paper will identify factors that the...

Purpose – Recent advances in the interactive technologies have transformed the way today's organizations and their different stakeholders learn. Now, because of the increasing learning requirements, neither these organizations nor their stakeholders can afford to be too self‐focused while...

Purpose – The aim of this paper is to propose a theory about the convergence of paradox and complexity and the consequences of this. Design/methodology/approach – The author conducts an ongoing series of conversations with a range of thinkers in the academic and commercial domains Findings...