Purpose – The purpose of this paper is to record an interview with Richard T. Pascale, an international business consultant. Design/methodology/approach – The paper uses an interview technique to reveal Richard T. Pascale's views on the relevance of complexity science to management. Findings...

Purpose – Many companies in many industries find themselves dealing with an over abundance of custom‐designed products, services and IT functions. Such complexity becomes unnecessary and value draining when companies fail to address the trade‐off between customization and complexity –...

Purpose – Current thinking about “patient safety” emphasises the causal relationship between the work environment and the delivery of clinical care. This research draws on the theory of normal accidents to extend this analysis and better understand the “organisational factors” that...

Purpose – This article aims to point out the essential role of knowledge flows when studying new ways of organizing in a knowledge‐intensive service sector where organizations operate in rapidly changing markets. The purpose of this article is to analyze the concept of self‐organization...

Purpose – Although the nonlinear growth of networks, e.g. the diffusion of innovations, is vital for strategic management, it is often treated implicitly in management theory and practice. Partial explanations of this discrepancy are the unintuitive nature and complexity of the required...

Over the last two decades the resource-based view (“RBV”) has become dominant in the strategic management field. It has often been observed that the RBV is lacking in the dynamic dimension. For example, processes of building competitive advantages by means of combining existing complementary...