Produktivitätsmanagement industrieller Dienstleistungen -- Produktivitätsbenchmarking -- Dienstleistungseffizienz im Gesundheitswesen -- Effizienz im Kundenbeziehungsmanagement -- Produktivitätsmanagement in Aus- und Weiterbildung durch Service Engineering.

Although the literature about the effectiveness of technology in classrooms is extensive and the results are mixed, there exist a limited number of studies about the effectiveness of Aplia, an online learning and teaching tool. This paper offers a new approach regarding Aplia’s effectiveness...

Due to privatization and globalization in the last decade, though India has emerged as the fastest developing country in terms of technological enhancements, education and employment, poverty, unemployment and resultant backwardness have been crucial issues in the creation of knowledge economy...

In this paper, we examine how and why organizational learning is affected by virtualization technologies. The literature on organizational learning has identified its many constraints, and the influence of information technologies on overcoming these restraints has also received attention....

Teil 1: Einführung in das Thema HR-Innovationen -- Teil 2: Employer Branding und Recruiting -- Teil 3: Einführung in das Thema Assessment -- Teil 4: Personalentwicklung -- Teil 5: Mitarbeiterbindung -- Teil 6: Orientierungshilfen in HR.

Aktueller Stand der Weiterbildungsforschung -- Herausforderungen im deutschen Fachverlagswesen -- Digitalisierung von Bildungsinhalten -- Geschäftsmodelle für Fachverlage in der wissenschaftlichen Weiterbildung.

This chapter provides an innovative way to introduce a series of managerial assignments that will allow students to take an example of a real company that interests them and answer questions designated by the instructor. The assignments are individualized to let students choose their area of...

The interdisciplinary nature of security risks requires an integrated analysis, where legal aspects play an important role. We propose a method for legal risk management which can be utilized to identify, evaluate and treat legal and security risks. This method is based on existing security risk...