Purpose – Describes how HR at the British Government's Department for Work and Pensions (DWP) became leaner, fitter and more focused after the department was required to reduce employee numbers from 131,000 in 2003 to 101,000 in 2008, with a further 10,000 being moved to front‐line services....

Purpose – The purpose of this article is to highlight the importance of marketing an e‐learning provision in‐house in order that it should succeed. Design/methodology/approach – The study was based on 29 research case studies. Findings – E‐learning itself has a somewhat negative...

Purpose – To evaluate the impact of an interactive online tutorial aiming to improve student citing and referencing practice. Design/methodology/approach – Action research involving three cycles of activity: identification of the most frequently occurring errors made by new undergraduates...

Purpose – To examine how introducing an institution‐wide managed learning environment impacts on the processes of organisational change using City University, London as a case study. Design/methodology/approach – Literature‐based discussion of current issues around the introduction of...

Purpose – To provide a review of the interface between e‐learning, digital libraries and learning content. Design/methodology/approach – A review of current thinking and activity surrounding the delivery of content in e‐learning systems. Some analysis of information concerns and...

Purpose – Highlights the information‐technology security threats facing business today, and describes why communications company Energis is offering free security‐awareness training to customers and employees. Demonstrates measures they can put in place to avoid unnecessary losses from...

Purpose – Explains that the course, developed using BrightWave's online development tool, WavePool, initially targeted some 500 new employees in the customer sales and service division, but senior management has since extended the project to cover the rest of the division's 4,700 employees....

Purpose – Reviews how Ford Motor Company's retailer and education group uses e‐learning to make training available to employees in its Ford and Lincoln Mercury dealerships. Design/methodology/approach – Discusses the need that drove Ford to implement an e‐learning program and the reasons...

Purpose – Describes how chemical company ICI has expanded the scope and coverage of e‐learning, to open up learning opportunities to more of its 34,000 employees and their families worldwide. Design/methodology/approach – Sketches the history of e‐learning at ICI and describes some of...