Big data, surveillance and crisis management / by Kees Boersma and Chiara Fonio -- Social media and crisis management -- The use of social media for crisis management : a privacy by design approach / by Muhammad Imran, Patrick Meier and Kees Boersma -- Mining social media for effective crisis...

Social media offer many opportunities for organizations but present, at the same time, many challenges, too. Particular attention must be paid to the new patterns of behavior emerging in organizations. We argue that these patterns derive both from the technical characteristics of the virtual...