Hiltz, Starr Roxanne; Johnson, Kenneth - In: Management Science 36 (1990) 6, pp. 739-764
, or personal communication---and Mode Problems with computer-mediated communication). The strongest correlates of … computer systems themselves. Four months after completing baseline questionnaires, new users of four computer-mediated … communication systems (CMCS) answered follow-up questionnaires which included a number of items measuring subjective satisfaction …