Maintenance management consists of an aggregate effort to perform maintenance by effectively utilizing manpower and material through the application of standard procedures. It is a complex and multifaceted task. An ever‐growing number of computerized maintenance management information systems...

Computer failure at some time is almost inevitable and can represent a major financial loss to the user. It therefore becomes important for any company that is dependent in some form, whether on a large or small computer system, to cover this eventuality by taking out an adequate maintenance...

Field operations at Wang UK Limited have been revolutionised by a system which ensures that emergency requests for service and routine maintenance are effectively carried out by engineers. Customer service is recognised as an essential part of the computer industry's success. Shorter response...

Contingency planning in cases of computer failure, for whatever reason, is not undertaken by many companies. They then risk direct financial losses and the integrity of the data. The author discusses means of insuring against such disasters.