We develop variations of the M|G|1 queue to model the process of software maintenance within organizations and use these models to compute the optimal allocation of resources to software maintenance. User requests are assumed to arrive following a Poisson process and a binomial distribution is...

The reuse of existing code through their software developers is critical for firms to ensure efficient development of high-quality software. A recent facet of this topic is the increasing importance of reusing open source code which is often available free of charge via download from the...