We examine the effect on service delivery outcomes of a new information communication technology (ICT) platform that allows citizens to send free and anonymous messages to local government officials, thus reducing the cost and increasing the efficiency of communication about public services. In...

Global online labor markets (OLM) lower the barriers to entry and enable global competition for IT services from providers around the world. Although the prior OLM literature predominantly found systematic advantages for IT service providers from developed countries due to their higher perceived...

The Internet has presumably created a level playing field that allows any service provider across the globe to compete for contracts on online outsourcing platforms for IT services. In this paper, we empirically examine (a) how country (language, time zone, cultural) differences and the...

The increasing number of cloud computing services and applications, well as the number of their users generate issues regarding the security, processing and storage of personal data. Ensuring a balance between beneficial and innovative solutions in terms of technology and trade on the one hand...

Improvements in Information and Communication Technologies (ICT) have had differential impacts on the costs of offshoring service tasks. As a result, services with stronger tradability characteristics are at a higher risk of being offshored. This has increased the need for coming up with proper...