Intro -- Copyright Page -- Contents -- List of figures -- List of tables -- Foreword -- Preface -- About the ITIL 4 publications -- About the ITIL story -- ITIL Foundation recap -- 1 Introduction -- 2 The evolution of professionalism in IT and service management -- 2.1 Organizations, people, and...

Intro -- Copyright Page -- Contents -- List of figures -- List of tables -- Foreword -- Preface -- About the ITIL 4 publications -- About the ITIL story -- ITIL Foundation recap -- Chapter 1: Introduction -- 1.1 Why direction, planning, and improvement matter -- 1.2 Direction -- 1.3 Planning --...

Intro -- Copyright Page -- Contents -- List of figures -- List of tables -- Foreword -- Preface -- About the ITIL 4 publications -- About the ITIL story -- ITIL Foundation recap -- Chapter 1: Introduction -- 1.1 The importance of engagement -- 1.2 Key principles -- Chapter 2: The customer...

Intro -- Copyright Page -- Contents -- List of figures -- List of tables -- Foreword -- Preface -- About the ITIL 4 publications -- About the ITIL story -- ITIL Foundation recap -- Chapter 1: Introduction -- 1.1 Audience and scope -- 1.2 Background and context -- Chapter 2: Key concepts of...

As IT outsourcing services are crossing path with cloud computing services in the new dawn of cloud computing era, there is a lacking of research and framework to explain how IT outsourcing service provider will intend to adopt cloud computing based on some competitive analyses of its business...

Service Level Agreements for cloud computing services Study about standards terms and performance criteria in service level agreements (SLA) for cloud computing services (SMART 2013/0039) This document is the final report which has been prepared by time.lex and Spark in the European Commission's...