We develop and estimate a dynamic structural framework to analyze social-media content creation and consumption behavior of employees within an enterprise. We focus, in particular, on employees' blogging behavior. The model incorporates two key features that are ubiquitous in blogging forums:...

We examine the drivers of project performance and customer satisfaction in outsourced software projects using a proprietary panel dataset. The data cover 822 customer observations related to 182 unique projects executed by an India-based software services vendor. Adopting a multidisciplinary...

Given that the decisions and actions taken by firms affect the loyalty of customers, to the extent that act on satisfaction, trust, and commitment; this study intends to verify if there is a symmetry between the elements on which the supplying company bases its loyalty policies and the primary...

The offshore-outsourcing choice is viewed as a source of factory closures and job losses in many developed countries including Canada. The current exploratory paper using qualitative case study methods presents experiences from four Canadian companies based in the province of Quebec. It shows...

IT outsourcing is becoming an integral part of the IS sourcing strategy for an increasing number of banks. It is often claimed that the Transaction Cost Framework provides a basis for sourcing decisions. Further the IT-department's capability to manage long-term relationships with its...

Methoden des Variantenmanagement eignen sich, um dem Zielkonflikt zwischen Effizienz und Kundenindividualität zu begegnen. Die IT-Dienstleistungsindustrie sieht sich aktuell den gleichen Herausforderungen gegenüber. Daher liegt es nahe, die Konzepte und Methoden des Variantenmanagements in die...

There is a deep structural transformation going on In the Finnish electrical, electronics and IT services sector. The main reason is a major turning point in ICT due to diminishing production and employment in mobile telecom industry where large amount of high-skill jobs will disappear in the...