Purpose – The purpose of this research is to empirically analyse the structure of the Web 2.0 service network and the mechanism behind its evolution over time. Design/methodology/approach – Based on the list of Web 2.0 services and their mashups that is provided on Programmableweb, a network...

Purpose – The aim of this paper is to gain insight into the implications of the proliferation of social software like blogs, message boards and consumer review sites, etc. and its consequences for the hotel industry. Design/methodology/approach – The paper draws on literature from journals,...

Purpose – The purpose of this paper is to describe the importance the intranet holds for the organization. Design/methodology/approach – Outlines the uses of the intranet, including competitive benchmarking, real‐time feedback, group profiling, and strategy implementation using intranet...

This paper describes the organizational processes of knowledge acquisition, sharing, retention and utilisation as it affected the internal and external communication of knowledge about performance in an English police force. The research was gathered in three workshops for internal personnel,...