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Computer service industry--Management--Standards.
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Computer service industry--Management.
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Customer services--Management--Standards.
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Dienstleistung
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Information technology--Management--Standards.
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Information technology--Management.
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Clifford, David
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Taylor, Sharon
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USB Cologne (EcoSocSci)
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Service intelligence : improving your bottom line with the power of IT service management
Taylor, Sharon
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2012
Persistent link: https://www.econbiz.de/10009543802
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ISO/IEC 20000 : an introduction to the global standard for service management
Clifford, David
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2011
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2. ed.
Persistent link: https://www.econbiz.de/10009498126
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