Companies must confront an increasingly competitive environment with lean, flexible and market oriented structures. Therefore companies organize themselves according to their business processes. These processes are more and more often designed, implemented and managed based on standard software,...

Librarians can harness technology to the behind‐the‐scenes labor of essential library operations. In acquisitions, technology can save hours by providing shortcuts for materials selection, budgeting, and ordering. Careful planning and the use of computer macros can eliminate duplication of...

Examines the wide range of business process analysis/modelling (BPA/M) tools available, and compares the features of 12 specific tools. Presents two case studies with examples of software tool analysis results. The discussion addresses whether these tools meet the needs of managers of change and...