In recent years it has become evident that the success of an organization depends on its ability to understand and manage its processes in order to meet customer requirements. Both business process reengineering (BPR) and project management are commonly advocated as means of improving these...

This paper presents the findings based on a survey conducted to examine the status and extent of the use of computer‐based technology (CBT) to support “quality”, including such aspects as quality control, quality assurance and quality management, in Hong Kong. Five main categories of CBTs,...

Businesses of the late 1990s have available a wealth of data and information that managers use to measure the health of their business and to identify problems and opportunities. Unfortunately, current measures of business activity are static and do not capture the dynamic flows of business...

Aims to show how the merger of computer technologies, total quality management and the tools of project management can increase the quality, efficiency and the customer orientation of computer animation projects. Provides a conceptual framework which is designed to facilitate this merger. Uses...

Like productivity in the 1970s and quality in the 1980s, flexibility will be the popular operations and production management theme in the 1990s. Contrary to much of what is being written, warns that flexibility is not necessarily achieved through computer integration. Enthusiasm to embrace...

Considers alternative types of computer models designed to assist decision makers on questions of site location. Relates to a larger scale research project which aims to examine the necessary requirements for computers to provide practical decision support. It involves comparing a wide range of...

Has two general objectives: to evaluate auto dealers′ current cash budgeting practices, and to make an assessment of the potential for using a computerized cash budgeting model – a model which can have a great impact on the financial management of auto dealerships. However, a decision to...

Computer literacy is a nebulous term which defies a clear and concise definition. The inability to define this term properly makes it difficult for managers to gain a clear understanding of their roles as they apply to computer literacy. Presents concepts which will enable managers to understand...

Barcode as a powerful automatic identification technique in everything from retailing to heavy manufacturing is discussed, outlining the technology available to the industrial sector – industrial scanners, readers, printers and systems. A typical factory floor data collection and production...