When Price Waterhouse computerised its Tax Practice, 400 tax professionals needed to learn efficient keyboarding. The self‐teach typing tutorial loaded onto each staff member′s personal computer was ot used sufficiently for staff to gain a high level of proficiency. One of the training units...

The implementation of new technology in the workplace has produced some negative responses from employers. Two field surveys investigating the prevalence of repetitive VDU work in the UK are discussed and responses from four categories of workers – data entry operators, administrators,...

The information revolution and proliferation of computers in the workplace has led to a new fear of target‐users, “computerphobia”. Fears confronting those who are not computer literate are examined and a comprehensive model for management development is suggested to encourage the...

A guide to assist people along the path of software package selection, helping them avoid the pitfalls (including over‐enthusiastic salesmen) is presented. Guidelines to follow are: make sure that what you intend doing is compatible with your company′s strategic goals and plans; conduct a...

The article strongly advocates the need for management to rethink their attitudes to CIM: traditional strategic thinking and traditional costing and accounting systems are not a realistic means of evaluating it.

The major problems experienced in implementing IT systems in the public sector are reviewed. Detailed UK research, carried out in the Department of Social Security and the National Health Service, is then considered. Many projects sub‐optimise due to neglect of the human aspects of...

There is much discussion of “distributive processing” in computer management circles, but little agreement as to what the term means. Three conditions that must be met for distributive processing to exist are suggested, and it is shown (through two case studies) how different companies may...

How can microcomputers best be integrated into the business system? It depends on the type of application. Microcomputers allow decentralisation and user autonomy. Large clerical data‐processing applications can be left unaltered, and the big “number‐cruncher” jobs will still need the...