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~person:"Bullinger, Hans-Jörg"
~person:"Dengler, Katharina"
~type_genre:"Handbuch"
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Service engineering : Entwicklung und Gestaltung innovativer Dienstleistungen ; mit 24 Tabellen
Bullinger, Hans-Jörg
(
ed.
); …
-
2006
-
2., vollst. überarb. und erw. Aufl.
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