This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To address challenges in collaborative, social-centric, ad-hoc, dynamic and open environments, the book studies IT-enabled service systems from...

Der Weg zum digitalen Unternehmen -- Stufenweise Transformation der Elemente des digitalen Unternehmens -- Digitale Technologien -- Nutzenbewertung von Investitionen in die Digitalisierung -- Transformationsfähigkeit -- Praxisbeispiele -- Fallstudie.

Introduction -- Application of Data Mining Methods for Pattern Recognition in Negotiation Support Systems -- Advanced Maintenance of Data Richness in Business Communication Data – An Evaluation of Dimensionality Reduction Techniques -- Analytical Comparison of Clustering Techniques for the...