Khaksar, Seyed Mohammad Sadegh; Shahmehr, Fatemeh S.; … - In: Journal of Services Marketing 31 (2017) 7, pp. 745-759
principles of the consumer-directed care strategy and reduce perceived consumer vulnerability. Design/methodology/approach Using …-directed care strategy’s performance to better understand consumer vulnerability among older people. … was also found that the consumer-directed care strategy implemented in aged care facilities may help reduce consumer …