Today, product and service quality is a major concern in both private and public sector organizations since it serves as a means of facing global competition. However, we do not know exactly how organizational commitment of operational employees is related to the total quality management (TQM)...

Purpose – The purpose of this paper is to look at the issue of perceived ease of use of a web‐based customer relationship management system and consider the role of organizational commitment as a possible antecedent. Design/methodology/approach – Data for this study were collected from...

Purpose – This paper aims to re‐examine the commitment‐trust model in the context of premium banking services. In line with Toncar and Munch, the authors seek to develop an extension to the model because of the need to encapsulate contextual variables that constrain the link between the...