Purpose – The purpose of this paper is to examine the methods used by marketers over the past years to develop loyalty among customers. Furthermore, the paper considers the shortcomings of these methods and certain societal and technological changes that have further impacted on the potential...

This paper explores how great ideas become “great works”. The paper explores the process used by Frederick Taylor to “spread the gospel” of scientific management – one of management's great works. The paper takes this example, dissects it and applies current theory and models to...

In universities, an important part of intellectual capital is the research‐ development‐transfer capital (R&D&T capital), due to the process of creation of scientific and technical knowledge and its transfer to the social environment. The aim of this paper is to identify the types of...

Outlines and describes the results of research at Cardiff Business School into the sustainability of process improvement involving shop floor personnel. The study identified a number of factors that influence the success or inhibit progress in terms of performance and sustainable improvement....

Palliative care is a complex environment in which teams of health care professionals are constantly challenged to match the configuration of care delivery to suit the dynamics of the whole of a patient’s bio‐medical, social and spiritual situations as they change during the end of life...

Ponders the elemental role of professionally skilled logisticians on sustained corporate success in global supply chain networks and the obligation of human resources managers and academics to advance professional competence. Considers the perceived importance of enhanced knowledge and...

For many practitioners, appreciative inquiry (AI) is becoming an attractive philosophy of organization change and development. AI methodology has been primarily focused on the development of teams. This article provides case study evidence that AI has broader practical application than most...

Profiles Patrick O’Sullivan, CEO of UK‐based insurer Eagle Star. Looks at how he brought about change in a company that was in poor condition financially, culturally and competitively. Cites, in an inset, the ‘Workout’ US system which O’Sullivan brought into Eagle Star, and which was a...