Reflects on the development of the concept of a learning organisation as a tool for business success. Argues that, unlike many management ideas, organisational learning is not a “fad” but is increasingly accepted as a vital strategy for organisational survival and development in a...

Asserts that in dealing with change the mindsets of an enterprise’s managers are key to its viability. States that by developing a learning organization an enterprise attempts to avoid the mindset problem by fostering a climate of learning; however, claims that over the last decade such...

First, presents a new model for developing a learning organization which is well within the grasp of today’s organizations, since many of these already have the main components which provide the platform for this. Second, provides four measures of how an experiential workshop used to develop...

What is the learning organization? Why is it important? Learning is often seen as an individual level activity but organizational learning is concerned with collective learning processes. The second half is an annotated bibliography of key books in the field.

Explores the role of the facilitator in the implementation of a total quality management or continuous improvement process. Many organizations, having planned their goals for the future, have difficulty in understanding the process of reaching them. The role of the facilitator in helping...

A programme of change leading to continuous improvement requires a planned programme to effect it. The six ingredients for change – management commitment; education; implementation; measurement and benchmarking; recognition; and regeneration – are a distillation of the management focus...

Corporate culture plays a key role in the adoption and maintenance of a continuous improvement environment. Yet the role that culture does play and its nature tend to be overlooked or simplified so as to be almost meaningless. Overviews aspects of corporate culture and uses a case study of a...

The retail environment of the future is likely to be increasingly competitive. Department and specialty stores must provide services which distinguish them from the competition. One method that may be used in attaining a distinctive position entails the development of a well‐trained, skilled...

The Graduate Development Project involved a close examination of graduate development in eight UK‐based companies over a three‐year period. Questionnaire data were obtained from a total of 1,189 graduates in the first few years of their careers, and 677 of their managers. The latter stages...

Analyses the impact of free market forces on organization characteristics. The traditional thinking about organizations is first examined. Shows that in a free market environment an organization can no longer be looked at as a static concept. A view of organizations of the future is put forward,...