Much of prior work in the area of service operations management has assumed service rates to be exogenous to the level of load on the system. Using operational data from patient transport services and cardiothoracic surgery--two vastly different health-care delivery services--we show that the...

We consider a problem of dynamic replenishment of parts in the supply chain consisting of single class of customers, company, and supplier. Customers request a service via the WEB-based ordering system and the company supports service using parts which are procured from the supplier. The...

We consider a problem of dynamic replenishment of parts in the supply chain consisting of single class of customers, company, and supplier. Customers request a service via the WEB-based ordering system and the company supports service using parts which are procured from the supplier. The...