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  • Search: subject:"Controllability of attribution"
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Year of publication
Subject
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Anger 2 Attribution 2 Controllability of attribution 2 Crisis communication 2 Empathy 2 Stigmatized service worker 2 Consumer behaviour 1 Crisis management 1 Dienstleistungsberufe 1 Emotion 1 Konsumentenverhalten 1 Krisenmanagement 1 Service workers 1
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Undetermined 2
Type of publication
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Article 2
Type of publication (narrower categories)
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Article in journal 1 Aufsatz in Zeitschrift 1 research-article 1
Language
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English 2
Author
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Bove, Liliana L. 2 Pervan, Simon J. 2 Laszlo Sajtos, Dr 1
Published in...
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Journal of Service Theory and Practice 1 Journal of service theory and practice : JSTP 1
Source
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ECONIS (ZBW) 1 Other ZBW resources 1
Showing 1 - 2 of 2
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Stigmatized service workers in crisis: mitigating the effects of negative media
Pervan, Simon J.; Bove, Liliana L. - In: Journal of Service Theory and Practice 25 (2015) 5, pp. 551-567
mediated by controllability of attribution of crisis. Empathic concern mitigates negative public attitudes toward stigmatized …
Persistent link: https://www.econbiz.de/10014907441
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Cover Image
Stigmatized service workers in crisis : mitigating the effects of negative media
Pervan, Simon J.; Bove, Liliana L. - In: Journal of service theory and practice : JSTP 25 (2015) 5, pp. 551-567
Persistent link: https://www.econbiz.de/10011417692
Saved in:
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