Search Results - subject:"Conversational AI"

Understanding users' effective use of generative conversational AI from a media naturalness perspective : a hybrid structural equation modeling-artificial neural network (SEM-ANN)...

Wang, Kun; Lu, Yaobin; Pan, Zhao - In: Data science and management : DSM 8 (2025) 2, pp. 147-159

the users' utilization of generative conversational AI to achieve their goals, which has not been previously studied …. Drawing on the media naturalness theory, we examined how generative conversational AI's content and style naturalness affect … effective use. A two-wave survey was conducted to collect data from 565 users of generative conversational AI. Two techniques …

Persistent link: https://www.econbiz.de/10015455580

Creational and conversational AI affordances : How the new breed of chatbots is revolutionizing knowledge industries

Ramaul, Laavanya; Ritala, Paavo; Ruokonen, Mika - In: Business horizons 67 (2024) 5, pp. 615-627

Persistent link: https://www.econbiz.de/10015095192

Transforming boundaries : how does ChatGPT change knowledge work?

Ritala, Paavo; Ruokonen, Mika; Ramaul, Laavanya - In: The journal of business strategy 45 (2024) 3, pp. 214-220

Persistent link: https://www.econbiz.de/10015056012

Bridging the gap : user expectations for conversational AI services with consideration of user expertise

Greiner, Daphne; Lemoine, Jean-François - In: The journal of services marketing 39 (2025) 2, pp. 76-94

Persistent link: https://www.econbiz.de/10015207236

Proposing the "Digital Agenticity Theory" to analyze user engagement in conversational AI chatbot

Kim, Min Gyeong; Lee, Kun Chang - In: Journal of business research : JBR 189 (2025), pp. 1-17

Persistent link: https://www.econbiz.de/10015396054

Künstliche Intelligenz im Vertrieb : KI-Lösungen für jede Phase des Verkaufszyklus: Einsatzmöglichkeiten, Tools und Implementierung

Beck, Manuel - 2025

Status Quo der Künstlichen Intelligenz und ihre Relevanz für den Vertrieb -- Analyse Künstlicher Intelligenz in den Sales-Cycle-Phasen -- KI bei Lead-Generierung und -Qualifizierung -- KI bei der Kontaktaufnahme -- KI zur Unterstützung von Kundengesprächen -- KI zur Generierung von...

Persistent link: https://www.econbiz.de/10015189982

Providing a personalised service experience using artificial intelligence

Blümel, Jan H.; Zaki, Mohamed - In: Handbook of service experience, (pp. 176-190). 2025

Persistent link: https://www.econbiz.de/10015424156

The ChatGPT revolution : how conversational AI is transforming customer service and business operations

Behl, Abhishek (ed.); Krishman, Chitra (ed.); … - 2025 - First edition

Delving into ChatGPTs architecture and ability to generate human-like text, chapters go beyond technical explanations, exploring the factors contributing to ChatGPT's widespread adoption and its significance in society and industry. The work showcases how ChatGPT has transformed conversational...

Persistent link: https://www.econbiz.de/10015453583

Conversational AI chatbots research : unveiling evolutionary trends and thematic clusters using bibliometric analysis

Prasanna, Akshara; Kushwaha, Bijay Prasad - In: International journal of process management and … 21 (2025) 2, pp. 172-196

Persistent link: https://www.econbiz.de/10015628082

Artificial Intelligence in Sales : AI Solutions for Every Stage of the Sales Cycle: Use Cases, Tools, and Implementation

Beck, Manuel - 2025

Status quo of Artificial Intelligence and its relevance for sales -- Analysis of Artificial Intelligence in the sales cycle phases -- AI in lead generation and qualification -- AI in outreach -- AI for supporting customer conversations -- AI for generating customer value -- AI in solution...

Persistent link: https://www.econbiz.de/10015419737