Becker, Marcus; Prokop Dayrell de Lima, Erika - In: Research Journal for Applied Management (RJAM) 4 (2023) 1, pp. 133-158
This research is a feasibility study to design a Natural Language Processing (NLP) system within a Ques-tion-and-Answering (Q&A) environment for internal IT help desk ticketing operations. The proceedings will be used to develop a conversational agent for an IT consultancy company. Tests with...
