Beudaert, Anthony; Gorge, Hélène; Herbert, Maud - In: Journal of Services Marketing 31 (2017) 4/5, pp. 326-338
in servicescapes and to unfold the coping strategies they set up to deal with it. Design/methodology/approach Findings … coping strategies when exposed to sensory overload in servicescapes: choosing between physical servicescapes, opting for … findings reveal how the coping strategies used by individuals with auditory disorders contribute to their exclusion from the …