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~person:"Bento, Graziela dos Santos"
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Search: subject:"Critical Incident Technique"
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Bento, Graziela dos Santos
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Exploring the nonlinear impact of critical incidents on customers' general evaluation of hospitality services
Tontini, Gérson
;
Bento, Graziela dos Santos
;
Milbratz, …
- In:
International journal of hospitality management
66
(
2017
),
pp. 106-116
Persistent link: https://www.econbiz.de/10011810958
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