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~subject:"Emotion"
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Search: subject:"Critical Incident Technique"
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Emotion
Critical incident technique
74
Service quality
22
Consumer behaviour
21
critical incident technique
21
Dienstleistungsqualität
19
Customer satisfaction
18
Kundenzufriedenheit
18
Konsumentenverhalten
17
Beziehungsmarketing
16
Relationship marketing
16
Critical Incident Technique
8
Service failures
7
CIT
5
Service encounter
5
Co-creation
4
Customer experience
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Customer service
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Healthcare
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Kundenservice
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Lieferantenmanagement
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Qualitätsmanagement
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Supplier relationship management
4
Sustainability
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China
3
Critical Incident Technique (CIT)
3
Dienstleistungssektor
3
Einzelhandel
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Emotions
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Entrepreneurship
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Hotel industry
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Hotellerie
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Implementation
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India
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Kommunikation
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Baker, Melissa A.
2
Kim, Kawon Kathy
2
Davis, J. Charlene
1
Durand, Muriel
1
Ennew, Christine T.
1
Hernandez, Monica D.
1
Ladkin, Adele
1
Lee, Seonjeong
1
Malzer, Kai
1
Minor, Michael
1
Nasif, Nese
1
Osman, Hanaa
1
Pereira Heath, Teresa
1
Quynh Nhu Thi Nguyen
1
Shea, Linda
1
Swanson, Scott R.
1
Tynan, Caroline
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European journal of marketing : EJM
1
International business review : the official journal of the European International Business Academy
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of marketing theory and practice
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The international review of retail, distribution and consumer research
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ECONIS (ZBW)
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1
What helps or hinders the emotional intelligence practice? : a study of Vietnamese hotel workers
Quynh Nhu Thi Nguyen
;
Ladkin, Adele
;
Osman, Hanaa
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 534-554
Persistent link: https://www.econbiz.de/10013164476
Saved in:
2
Dealing with customer incivility : the effects of managerial support on employee psychological well-being and quality-of-life
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241795
Saved in:
3
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
4
Uncovering emotions and insights evoked by paper currency
Hernandez, Monica D.
;
Nasif, Nese
;
Malzer, Kai
;
Minor, …
- In:
The international review of retail, distribution and …
27
(
2017
)
4
,
pp. 424-433
Persistent link: https://www.econbiz.de/10011772422
Saved in:
5
Employing
critical
incident
technique
as one way to display the hidden aspects of post-merger integration
Durand, Muriel
- In:
International business review : the official journal of …
25
(
2016
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10011429498
Saved in:
6
Accounts of self-gift giving : nature, context and emotions
Pereira Heath, Teresa
;
Tynan, Caroline
;
Ennew, Christine T.
- In:
European journal of marketing : EJM
49
(
2015
)
7/8
,
pp. 1067-1086
Persistent link: https://www.econbiz.de/10011338813
Saved in:
7
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
8
Delight and outrage in the performing arts : a critical incidence analysis
Swanson, Scott R.
;
Davis, J. Charlene
- In:
Journal of marketing theory and practice
20
(
2012
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10009619157
Saved in:
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