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~subject:"Quality control"
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Search: subject:"Critical Incident Technique"
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Quality control
Critical incident technique
74
Service quality
22
Consumer behaviour
21
critical incident technique
21
Dienstleistungsqualität
19
Customer satisfaction
18
Kundenzufriedenheit
18
Konsumentenverhalten
17
Beziehungsmarketing
16
Relationship marketing
16
Critical Incident Technique
8
Emotion
8
Service failures
7
CIT
5
Service encounter
5
Co-creation
4
Customer experience
4
Customer service
4
Healthcare
4
Kundenservice
4
Lieferantenmanagement
4
Qualitätsmanagement
4
Supplier relationship management
4
Sustainability
4
China
3
Critical Incident Technique (CIT)
3
Dienstleistungssektor
3
Einzelhandel
3
Emotions
3
Entrepreneurship
3
Hotel industry
3
Hotellerie
3
Implementation
3
India
3
KMU
3
Kommunikation
3
Leadership
3
Lieferkette
3
Quality management
3
Retail trade
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Book / Working Paper
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Bibliographie
1
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English
2
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Latino, Kenneth C.
2
Latino, Robert J.
2
Source
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USB Cologne (EcoSocSci)
2
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1
Root cause analysis : improving performance for bottom-line results
Latino, Robert J.
-
2006
-
3. ed.
Persistent link: https://www.econbiz.de/10004872969
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2
Root cause analysis : improving performance for bottom line results
Latino, Robert J.
;
Latino, Kenneth C.
-
2002
-
2. ed.
Persistent link: https://www.econbiz.de/10004714516
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