In the present article, the author will discuss the critical questions associated with the use of ICT in social care practices as well as the possibilities generated by them in terms of innovation, effectiveness and efficiency of solutions and responses. At this level, she will underline the...

This paper fills the gap between defining and measuring the productive limits of a service or system and the impact of various assumptions about the productive potential of the nature and informativeness of capacity cost management systems for the service industry. The focus rests on the various...