Search Results - subject:"Customer‐oriented selling"

Leveraging responsible artificial intelligence to enhance salespeople well-being and performance

Weng, Chenchen; Yuan, Ruizhi; Ye, Dandan; Huang, Bo; … - In: The service industries journal 44 (2024) 9/10, pp. 735-765

Persistent link: https://www.econbiz.de/10015050118

The impact of performance measurement diversity on customer-oriented selling behavior

Kerr, Peter D.; Franco-Santos, Monica - In: Industrial marketing management : the international … 110 (2023), pp. 56-67

Persistent link: https://www.econbiz.de/10014306694

Business-to-business salespeople and political skill : relationship building, deviance, and performance

Good, Megan C.; Schwepker, Charles H. <Jr.> - In: Journal of business research : JBR 139 (2022), pp. 32-43

Persistent link: https://www.econbiz.de/10013194145

Empathy and grit enhance customer oriented selling

Schwepker, Charles H. <Jr.>; Good, Megan C. - In: Journal of relationship marketing : innovations and … 23 (2024) 3, pp. 220-243

Persistent link: https://www.econbiz.de/10015049876

From internal marketing to customer- perceived relationship quality : evidence of Vietnamese banking firms

Park, Jong Hee; Thi Bich Hanh Tran - In: Total quality management & business excellence 31 (2020) 7/8, pp. 777-799

Persistent link: https://www.econbiz.de/10012256659

Internal marketing, employee customer-oriented behaviors, and customer behavioral responses

Park, Jong Hee; Thi Bich Hanh Tran - In: Psychology & marketing 35 (2018) 6, pp. 412-426

Persistent link: https://www.econbiz.de/10011970143

Influencia de los comportamientos relacionales del venedor individual sobre la satisfaction confianza y lealtad del comprador en un contexto de PYMES industriales

Martín Castejón, Pedro Juan; Román Nicolás, Sergio; … - In: Investigaciones Europeas de Dirección y Economía de … 17 (2011) 3, pp. 91-109

-sized Enterprises (SMEs). The research specifically analyses the influence of customer-oriented selling and ethical sales behaviors on … influence loyalty. In addition, ethical selling positively influences customer-oriented selling. Overall, this study highlights …

Persistent link: https://www.econbiz.de/10010280553

INFLUENCIA DE LOS COMPORTAMIENTOS RELACIONALES DEL VENDEDOR INDIVIDUAL SOBRE LA SATISFACCIÓN, CONFIANZA Y LEALTAD DEL COMPRADOR EN UN CONTEXTO DE PYMES INDUSTRIALES / INFLUENCE OF INDIVIDUAL BEHAVIOR ON SELLER'S RELATIONAL SATISFACTION, TRUST AND LOYALTY OF THE BUYER IN THE CONTEXT OF INDUSTRIAL SMEs

Castejón, Martín; Juan, Pedro; Román Nicolás, Sergio; … - In: Investigaciones Europeas de Dirección y Economía de … 17 (2011) 3, pp. 91-109

of customer-oriented selling and ethical sales behaviors on customer satisfaction, trust and loyalty to the seller … positively influences customer-oriented selling. Overall, this study highlights the key role of the salesforce in industrial …

Persistent link: https://www.econbiz.de/10010565856

Clarifying the influence of emotional intelligence on salesperson performance

Kadic-Maglajlic, Selma; Vida, Irena; Obadia, Claude; … - In: Journal of Business & Industrial Marketing 31 (2016) 7, pp. 877-888

customer-oriented selling – fully mediate the positive relationship between emotional intelligence and salesperson performance …

Persistent link: https://www.econbiz.de/10014844504

Clarifying the influence of emotional intelligence on salesperson performance

Kadic-Maglajlic, Selma; Vida, Irena; Obadia, Claude; … - In: The journal of business & industrial marketing 31 (2016) 7, pp. 877-888

Persistent link: https://www.econbiz.de/10011564122