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Search: subject:"Customer‐to‐customer interactions"
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Subject
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Beziehungsmarketing
19
Relationship marketing
19
Consumer behaviour
18
Konsumentenverhalten
17
Customer-to-customer interactions
16
Customer satisfaction
12
Dienstleistungsqualität
12
Service quality
12
Dienstleistungsmarketing
9
Kundenzufriedenheit
9
Services marketing
9
Customer integration
7
Kundenintegration
7
customer-to-customer interactions
5
Betriebliche Wertschöpfung
3
Customer experience
3
Customer service
3
Customer value
3
Dienstleistungsmanagement
3
Emotion
3
Kundenservice
3
Kundenwert
3
Service management
3
Social relations
3
Soziale Beziehungen
3
Value creation
3
Altruistic motivation
2
Banking industry
2
Beschwerdemanagement
2
Commitment
2
Complaint management
2
Customer citizenship behavior
2
Customer engagement behaviours (CEB)
2
Customer journey
2
Customer loyalty
2
Customer misbehaviour
2
Customer-to-customer interactions (CCI)
2
Disruptive customer behaviour
2
Embarrassment
2
Fellow customers
2
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Undetermined
19
Free
1
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Article
25
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Article in journal
19
Aufsatz in Zeitschrift
19
research-article
4
conceptual-paper
1
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English
24
Undetermined
1
Author
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Uhrich, Sebastian
4
Gursoy, Dogan
3
Kim, Seo Young
3
Yi, Youjae
3
Anaya, Gerardo Joel
2
Benkenstein, Martin
2
Curth, Susanne
2
Kazemi, Ali
2
Ranjbarian, Bahram
2
Yadollahi, Shahrbanoo
2
Andreassen, Tor W.
1
Ashley, Christy
1
Bacile, Todd J.
1
Baek, Wooyeul
1
Baillod, Chloé
1
Baron, Steve
1
Black, Hulda G.
1
Blazevic, Vera
1
Byon, Kevin K.
1
Cai, Raine (Ruiying)
1
Cai, Ruiying
1
Carl, Walter
1
Danatzis, Ilias
1
Dineva, Denitsa
1
Donthu, Naveen
1
Dorsey, Joshua D.
1
Elmadağ Baş, Ayşe Banu
1
Fakharyan, Meysam
1
Furrer, Olivier
1
Garnefeld, Ina
1
Grohs, Reinhard
1
Hammedi, Wafa
1
Harris, Kim
1
Herm, Steffen
1
Hodgson, Julia
1
Jeseo, Vincent
1
Kandampully, Jay
1
Karpen, Ingo O.
1
Keiningham, Timothy
1
Kerguignas, Jie Yu
1
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Published in...
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The journal of services marketing
3
International journal of bank marketing
2
Journal of Service Management
2
Journal of service management
2
The service industries journal
2
European Sport management quarterly : ESMQ
1
International Journal of Bank Marketing
1
International Journal of Contemporary Hospitality Management
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of interactive marketing
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Service Business
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
19
Other ZBW resources
5
RePEc
1
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21
How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Curth, Susanne
;
Uhrich, Sebastian
;
Benkenstein, Martin
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 147-158
Persistent link: https://www.econbiz.de/10010371770
Saved in:
22
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
23
Examining the effect of
customer-to-customer
interactions
on satisfaction, loyalty, and word-of-mouth behaviors in the hospitality industry : the mediating role of personal interac...
Fakharyan, Meysam
;
Omidvar, Sadaf
;
Khodadadian, …
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 610-626
Persistent link: https://www.econbiz.de/10010405090
Saved in:
24
Beyond traditional word‐of‐mouth : An expanded model of customer‐driven influence
Blazevic, Vera
;
Hammedi, Wafa
;
Garnefeld, Ina
;
Rust, …
- In:
Journal of Service Management
24
(
2013
)
3
,
pp. 294-313
Purpose – Business and academia alike have become aware of the crucial role of
customer‐to‐customer
interactions
…
Persistent link: https://www.econbiz.de/10014894458
Saved in:
25
Strangers in the night: speeddating, CCI and service businesses
Baron, Steve
;
Patterson, Anthony
;
Harris, Kim
;
Hodgson, …
- In:
Service Business
1
(
2007
)
3
,
pp. 211-232
Persistent link: https://www.econbiz.de/10008515391
Saved in:
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