Search Results - subject:"Customer‐to‐customer interactions"

Curbing customer-to-customer misbehavior contagion in the sharing economy

Danatzis, Ilias; Möller-Herm, Jana; Herm, Steffen - In: Journal of business research : JBR 173 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10014547914

Schadenfreude and sympathy : observer reactions to malicious joy during social media service recovery

Bacile, Todd J.; Elmadağ Baş, Ayşe Banu; Okan, Mehmet; … - In: Journal of interactive marketing 60 (2025) 1, pp. 44-64

Persistent link: https://www.econbiz.de/10015187600

Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research

Uhrich, Sebastian; Grohs, Reinhard; Koenigstorfer, Joerg - In: Journal of service management 35 (2024) 1, pp. 53-70

Persistent link: https://www.econbiz.de/10014456578

Investigating the customer-to-customer interaction during the customer journey in banking industry

Yadollahi, Shahrbanoo; Kazemi, Ali; Ranjbarian, Bahram - In: International journal of bank marketing 42 (2024) 7, pp. 1736-1759

Persistent link: https://www.econbiz.de/10015202457

Enhancing customer engagement behaviors via customer-to-customer interactions and identification

Jeseo, Vincent; Lastner, Matthew M.; Black, Hulda G. - In: The journal of services marketing 38 (2024) 8, pp. 975-993

Persistent link: https://www.econbiz.de/10015114639

Investigating the customer-to-customer interaction during the customer journey in banking industry

Yadollahi, Shahrbanoo; Kazemi, Ali; Ranjbarian, Bahram - In: International Journal of Bank Marketing 42 (2024) 7, pp. 1736-1759

Purpose Customer-to-customer (C2C) interactions substantially affect the overall service experience. This study attempts to provide a better and deeper understanding of C2C interactions during the customer journey in the banking industry. The study aims to investigate the complexities of these...

Persistent link: https://www.econbiz.de/10015344588

The interplay between physical and social servicescape : investigating negative CCI

Furrer, Olivier; Landry, Mikèle; Baillod, Chloé; … - In: The journal of services marketing 37 (2023) 6, pp. 732-745

Persistent link: https://www.econbiz.de/10014314405

Customer helping and advocacy behaviours within dyadic financial service relationships : a gift-giving perspective

Van Tonder, Estelle; Saunders, Stephen; Mwavita, Mwarumba; … - In: International journal of bank marketing 40 (2022) 2, pp. 221-241

Persistent link: https://www.econbiz.de/10013165360

Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?

Kim, Seo Young; Yi, Youjae - In: The service industries journal 41 (2021) 9/10, pp. 633-647

Persistent link: https://www.econbiz.de/10012586853

Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective

Lin, Hongxia; Gursoy, Dogan; Zhang, Meng - In: International journal of hospitality management 87 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012241876