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  • Search: subject:"Customer Experiences"
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Year of publication
Subject
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Beziehungsmarketing 25 Relationship marketing 25 Consumer behaviour 21 Konsumentenverhalten 19 Customer experiences 17 Customer satisfaction 17 Kundenzufriedenheit 17 customer experiences 11 Dienstleistungsqualität 8 Service quality 8 Einzelhandel 5 Retail trade 5 customer satisfaction 5 Brand management 4 Customer engagement 4 Customer integration 4 Kundenintegration 4 Markenführung 4 Customer Experiences 3 Customer retention 3 Hotel industry 3 Hotellerie 3 Innovation 3 Kundenbindung 3 Marketing management 3 Marketingmanagement 3 Well-being 3 services 3 Bibliometric analysis 2 Bibliometrics 2 Bibliometrie 2 Co-creation 2 Customer Satisfaction 2 Customer expectations 2 Customer loyalty 2 Customer service 2 Dienstleistungsmarketing 2 Emotion 2 Experiment 2 Hotel service robots 2
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Online availability
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Undetermined 20 Free 5
Type of publication
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Article 32 Book / Working Paper 2
Type of publication (narrower categories)
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Article in journal 24 Aufsatz in Zeitschrift 24 conceptual-paper 3 research-article 2 Aufsatz im Buch 1 Book section 1
Language
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English 31 Undetermined 3
Author
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Akar, Nuray 2 Baccarani, Claudio 2 Cassia, Fabio 2 Claeys, Christel 2 Kent, Anthony 2 Petermans, Ann 2 Plangger, Kirk 2 Roozen, Irene 2 Yörük, Tayfun 2 Özmen, Neslihan Verda 2 Agogino, Alice 1 Aslam, Usman 1 Banik, Shanta 1 Bansal, Sat Parkash 1 Barnes, Stuart J. 1 Beckman, Sara L. 1 Berman, Saul J. 1 Bowen, David E. 1 Bwemelo, Gordian 1 Charters, Kathleen 1 Chen, Rachel J. C. 1 Cleempoel, Koenraad van 1 Collinger, Tom 1 Cortada, James W. 1 Dalla Pozza, Ilaria 1 Dirsehan, Meltem 1 Dirsehan, Taşkın 1 Esmaeilpour, Majid 1 Gangotia, Amit 1 Gao, Yongqiang 1 Gilmore, James 1 Grewal, Dhruv 1 Kakeeto-Aelen, Terry Najja 1 Kesterson‐Townes, Lynn 1 Kim, Euiyoung 1 Klopfer, Lisa-Marie 1 Korsten, Peter J. 1 Lagiewski, Rick 1 Lee, Seong Ho 1 Lesser, Eric 1
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Institution
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Faculteit Economie en Bedrijfswetenschappen, Hogeschool-Universiteit Brussel (HUBrussel) 1 Maastricht School of Management (MSM) 1
Published in...
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Journal of retailing and consumer services 4 Strategy & Leadership 3 International journal of hospitality management 2 Journal of business research : JBR 2 Asia marketing journal 1 California management review 1 European Journal of Innovation Management 1 International journal of public sector performance management 1 Journal of Business Research 1 Journal of euromarketing 1 Journal of financial services marketing : JFSM 1 Journal of marketing management : MM 1 Journal of service research : JSR 1 Journal of the Academy of Marketing Science 1 Managing customer experiences in an omnichannel world : melody of online and offline environments in the customer journey 1 Marketing : ZFP ; journal of research and management 1 Review of business and economic literature 1 Revue Gestion 2000 : management & prospective 1 The Romanian economic journal : REJ 1 The TQM Journal 1 The TQM journal : the international review of organizational improvement 1 The journal of business strategy 1 Transnational Corporations Review 1 Working Papers / Faculteit Economie en Bedrijfswetenschappen, Hogeschool-Universiteit Brussel (HUBrussel) 1 Working Papers / Maastricht School of Management (MSM) 1
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Source
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ECONIS (ZBW) 25 Other ZBW resources 5 RePEc 4
Showing 1 - 10 of 34
Did you mean: subject:"Customer experience" (30,810 results)
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Do people really care if it's phygital retail? : exploring the relationship between customer experiences and customer behaviors
Liu, LiMei; Lee, Seong Ho - In: Asia marketing journal 26 (2024) 3, pp. 186-200
Persistent link: https://www.econbiz.de/10015399018
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Influence of customer experiences on the preference for online bus booking services in Dar es Salaam, Tanzania
Bwemelo, Gordian; Mashenene, Robert Galan - 2023
Persistent link: https://www.econbiz.de/10014326161
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Research trends on guest experience with service robots in the hospitality industry : a bibliometric analysis
Yörük, Tayfun; Akar, Nuray; Özmen, Neslihan Verda - 2024
Persistent link: https://www.econbiz.de/10015396758
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Evaluating customer experience management in the insurance industry : empirical studies of company and customer perspectives
Klopfer, Lisa-Marie - In: Marketing : ZFP ; journal of research and management 46 (2024) 1, pp. 20-39
Persistent link: https://www.econbiz.de/10014634758
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Exploring the hedonic factors affecting customer experiences in phygital retailing
Banik, Shanta; Gao, Yongqiang - In: Journal of retailing and consumer services 70 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014239822
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Understanding the usability of retail fashion brand chatbots : evidence from customer expectations and experiences
Aslam, Usman - In: Journal of retailing and consumer services 74 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014364467
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Customer experiences and situational vulnerability : an exploration of hotel services during a disaster
Lagiewski, Rick; Perotti, Victor - In: International journal of hospitality management 108 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013482222
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Research trends on guest experience with service robots in the hospitality industry: a bibliometric analysis
Yörük, Tayfun; Akar, Nuray; Özmen, Neslihan Verda - In: European Journal of Innovation Management 27 (2023) 6, pp. 2015-2041
analysis method was used to reveal on which customer experiences and on which methods the focuses were. Findings On the subject …
Persistent link: https://www.econbiz.de/10015343326
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Effect of customer experiences on consumer purchase intention
Esmaeilpour, Majid; Mohseni, Zahra - In: The Romanian economic journal : REJ 22 (2019) 73, pp. 19-38
Persistent link: https://www.econbiz.de/10012171187
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Memoryscape : how managers can create lasting customer experiences
McColl, Rod; Mattsson, Jan; Charters, Kathleen - In: The journal of business strategy 43 (2022) 6, pp. 397-405
Persistent link: https://www.econbiz.de/10013455684
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