Search Results - subject:"Customer Knowledge"

Leveraging customer knowledge obtained through social media : the roles of R&D intensity and absorptive capacity

Ji, Elena; Rahman, Syed Mahmudur; Wilden, Ralf; Lin, … - In: Journal of business research : JBR 182 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015132998

The impact of digitalization on customer knowledge management

Camară, Andreea Bianca - In: Management dynamics in the knowledge economy 12 (2024) 1/43, pp. 21-38

Persistent link: https://www.econbiz.de/10014584021

The impact of CKM and customer satisfaction on customer loyalty in Saudi banking sector: The mediating role of customer trust

Albarq, Abbas N. - In: Administrative Sciences 13 (2023) 3, pp. 1-13

This study aims to explore the role of customer knowledge management (CKM) and satisfaction as antecedents of customer …

Persistent link: https://www.econbiz.de/10014333234

The impact of CKM and customer satisfaction on customer loyalty in Saudi banking sector : the mediating role of customer trust

Albarq, Abbas N. - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-13

This study aims to explore the role of customer knowledge management (CKM) and satisfaction as antecedents of customer …

Persistent link: https://www.econbiz.de/10014246419

Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs

In: Journal of Innovation & Knowledge (JIK) 7 (2022) 1, pp. 1-10

associations among customer knowledge management, knowledge-oriented leadership, innovation quality, and firm performance in 283 … small and medium-sized enterprises (SMEs) in Thailand. The mediating roles of customer knowledge management and knowledge …. Therefore, the findings contribute to the extant literature by providing empirical evidence to support that customer knowledge …

Persistent link: https://www.econbiz.de/10013266812

Customer knowledge orientation as a key to business model innovation of free-to-fee switch

Chiu, Wen-Hong; Dai, Zong-Jie; Chi, Hui-Ru; Lin, Pei-Kuan - In: Journal of knowledge management 26 (2022) 11, pp. 401-426

Persistent link: https://www.econbiz.de/10013555464

The new times of social media marketing in the B2B framework

Lopes, João M.; Oliveira, José Castro - In: Businesses 2 (2022) 2, pp. 156-167

customer knowledge management (CKM). For this study, data were collected from two Portuguese micro-companies. The methodology …

Persistent link: https://www.econbiz.de/10013455595

Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs

Pornthip Chaithanapat; Prattana Punnakitikashem; Nay … - In: Journal of innovation & knowledge : JIK 7 (2022) 1, pp. 1-10

Persistent link: https://www.econbiz.de/10013166583

The expanding role of customer knowledge management and brand experience during the pandemic crisis

Mocanu, Rares - In: Management dynamics in the knowledge economy 8 (2020) 4, pp. 357-369

Persistent link: https://www.econbiz.de/10012417412

Establishing customer knowledge through customer accounting in tourism industry : a study of hotel sector in Malaysia

Majeed Abdulhameed Yasir; Amizawati Mohd Amir; Ruhanita … - In: Asian journal of accounting & governance 14 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012543903