Search Results - subject:"Customer Knowledge"

Linking absorptive capacity to project success via mediating role of customer knowledge management capability: the role of environmental complexity

Ramadhan, Abdulmawlay; Iyiola, Kolawole; Alzubi, Ahmad … - In: Business Process Management Journal 30 (2024) 3, pp. 939-962

project success (PS), with particular attention to the mediating role of customer knowledge management capability (CKMC) and …) positively impacts project success and customer knowledge management capability (CKMC). Furthermore, CKMC plays a mediating role … constructs of absorptive capacity (AC), customer knowledge management capability (CKMC), and project success. It does not examine …

Persistent link: https://www.econbiz.de/10015341722

CRM impact on customer satisfaction in Islamic-based hotels: exploring a mediation model

Rafiki, Ahmad; Nasution, Muhammad Dharma Tuah Putra; … - In: Journal of Islamic Marketing 15 (2024) 12, pp. 3425-3444

, organizational CRM resources and customer satisfaction toward Islamic-based hotels in Indonesia. The role of customer knowledge is … resources and organizational resources have a positive and significant effect on customer satisfaction. Next, customer knowledge … insignificantly. Originality/value This study highlighted the role of the newly adopted customer knowledge as a moderating factor in …

Persistent link: https://www.econbiz.de/10015351312

To what extent does a knowledge-intensive business service firm need customer knowledge integrative activities? : the case of DigiCAP

Kim, Jong-Seok - In: International journal of services technology and … 27 (2021) 1/2, pp. 1-22

Persistent link: https://www.econbiz.de/10012503721

A customer knowledge management framework

Muniz, Emerson Cleister Lima; Dandolini, Gertrudes Aparecida - In: Journal of information & knowledge management : JIKM 20 (2021) 3, pp. 2150028-1-2150028-33

Persistent link: https://www.econbiz.de/10012668758

The role of big data analytics and organizational agility in improving organizational performance of business processing organizations

Turi, Jamshid Ali; Khwaja, Muddasar Ghani; Tariq, Fareena; … - In: Business process management journal 29 (2023) 7, pp. 2081-2106

Persistent link: https://www.econbiz.de/10014430669

Business process reengineering for designing a knowledge-enabled customer-centric competitiveness strategy

Al-Shammari, Minwir - In: Business process management journal 29 (2023) 6, pp. 1706-1733

Persistent link: https://www.econbiz.de/10014381132

Green corporate reputation and innovation : the role of non-supply chain learning and green supply chain knowledge

Agyabeng-Mensah, Yaw; Afum, Ebenezer; Baah, Charles - In: International journal of emerging markets 18 (2023) 11, pp. 4884-4906

Persistent link: https://www.econbiz.de/10014457558

Leveraging booking information for offer personalization and GDPR consequences

Millet, Hélène - In: Journal of revenue and pricing management 22 (2023) 2, pp. 152-156

Persistent link: https://www.econbiz.de/10014276703

Effective integration of artificial intelligence : key axes for business strategy

Alet, Josep - In: The journal of business strategy 45 (2023) 2, pp. 107-114

Persistent link: https://www.econbiz.de/10014483003

The expanding role of customer knowledge management and brand experience during the pandemic crisis

Mocanu, Rares - In: Management dynamics in the knowledge economy 8 (2020) 4, pp. 357-369

Persistent link: https://www.econbiz.de/10012417412